The FEDERAL COMMUNICATION COMMISSION (FCC) recently published a consumer alert warning consumers about a scam where callers seek to get their victims to say the word “yes” during the call. The response is recorded and later used to authorize fraudulent charges.

All Viriva members should be aware that we would never e-mail, call, text or contact you regarding your account and ask for detailed personal information. If you feel your account held at Viriva has been compromised due to possible fraud, please contact the Credit Union immediately.

According to the FCC,  a recorded voice or an actual person asks: “Can you hear me?” And the consumer responds, “Yes.”

“The caller then records the consumer’s ‘Yes’ response and thus obtains a voice signature. This signature can later be used by the scammers to pretend to be the consumer and authorize fraudulent charges via telephone,” as suggested in the consumer alert release.

The FCC advises “If you receive this type of call, immediately hang up. If you have already responded to this type of call, review all of your statements such as those from your bank, credit card lender, or telephone company for unauthorized charges.”

The FCC shared the following tips within their alert:

  • Consumers should always be on alert for telephone scams.
  • Don’t answer calls from unknown numbers. Let them go to voicemail.
  • If you answer and the caller (often a recording) asks you to hit a button to stop receiving calls, just hang up. Scammers often use these tricks to identify, and then target, live respondents.
  • If you receive a scam call, write down the number and file a complaint with the FCC so we can help identify and take appropriate action to help consumers targeted by illegal callers.
  • Ask your phone service provider if it offers a robocall blocking service. If not, encourage your provider to offer one. You can also visit the FCC’s website for information and resources on available robocall blocking tools to help reduce unwanted calls.
  • Consider registering all of your telephone numbers in the National Do Not Call Registry.

READ the full FCC Consumer Alert!