Contact Us


• Routing/ABA Number:



To connect to our member services department click on the LIVE CHAT link located at the bottom of this page.
Members can login to It’sMe247 to access the SECURED LIVE CHAT HELP function.


• MAIN MAILING ADDRESS – 157 York Road, Warminster, PA 18974

• MASTERCARD CREDIT CARD BILLING ADDRESS – 7346 Frankford Avenue, Philadelphia, PA 19136

• Emails:



NOTE: E-mail is NOT a secure transmission method unless it is being sent through a secured email portal. Please do not enter any sensitive information (account numbers, social security number, or any other personal identifying information of you or any other person) in an unsecured e-mail form.

• Fax Numbers:

• Call Center: 215-333-7201

• Center City office: 215-735-5421

• Northeast office: 215-333-6053

• South Philadelphia office: 215-755-3126

• Warminster (Bucks County) office: 267-803-8390

• Phone Center:

• 888-7-VIRIVA or 215-333-1201

• CU TALK Telephone Banking - 1-800-29-AUDIO (292-8346)

• To report a lost or stolen MasterCard® Debit or Credit Card during normal business hours, please call: 888-7-VIRIVA or 215-333-1201 for local calls. For after-hours support, please call: 1-800-528-2273. Dial 812-647-9794 for support if calling internationally.

• Current Cardholders: To report or request a MasterCard® Credit Card Dispute or to obtain a copy of your Credit Card agreement disclosures please call us at 888-7-VIRIVA or 215-333-1201 for local calls. You can also email Please include your name, address, and daytime phone number in your request.

« Go Back